Frequently Asked Questions
Everything you need to know about shopping with Gusto NYC.
What is the standard shipping timeframe for domestic orders?
All domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days via USPS or UPS, depending on your location in the United States.
Does Gusto NYC offer international shipping?
Yes, we ship worldwide. International delivery times vary by country but generally take 7-14 business days. Please note that customs duties and taxes are the responsibility of the customer.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online portal to generate a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our styles are inspired by NYC street culture, some items feature an oversized fit; we recommend checking the product description for fit notes.
Are your materials sustainably sourced?
Gusto NYC is committed to quality and ethics. We use high-grade organic cotton and recycled polyester in our premium collections to ensure durability while minimizing our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.